One of the challenges we have heard from our customer base is their struggle to manage users in a decentralized procurement environment. Whether its our clients in the Quick Service Restaurants ("QSR"), Education, Grocery, Retail, among other industries, they all face operational challenges at some level with respect to how they manage their end users at the location or site level. It's finding the right balance between control and freedom.
This need seems to align closely to what research shows is happening across many industries. For example, according to data from Statistca.com, as of 2017, there were over 190,649 Quick Service Restaurant (QSR) franchises in the United States. That is a 26% increase over the last 10 years, and is likely expected to continue to grow well into the future. A 2016 IBISWorld report highlights the expected growth in Child Education and Developmental Center Franchises over the last 5 years, with further growth expected.
With traditional and franchise business models, a strong relationship between the central office and satellite locations is critical, and just as important is the infrastructure in place to support the franchises or satellite locations, particularly in dynamic industries with a high level of turnover or a business need for divisions to be highly empowered.
The Higher Education Weblog notes that certain fast food chains in the US had turnover rates over more than 200% in 2008. A beyond article highlighted that along with food service, the retail industry struggles to manage high turnover. With a regularly rotating staff, decentralized infrastructure to manage users is imperative.
Traditionally, the technology used by corporations was both cumbersome and centralized. Simple tasks like new user setup or password resets had to be completed by corporate IT. That means creating a ticket, waiting for call or email, etc. With the ever-changing nature of decentralized businesses, that lost time can have an impact on service or revenue.
With our latest release, BuyerQuest has introduced capabilities to streamline this process and empower properly credentialed users at the site level to handle these more trivial system activities with decentralized administration. These new features, built from requirements identified by our customers, help companies better manage their disparate businesses.
Now an individual store or business unit to can create, activate, deactivate, or reset a user right at the store level. With a full audit trail of activities, this capability allows franchise owners or business unit managers the flexibility to respond to changes in the user population as it occurs, eliminating any lag time from requests to a central administration group.
To learn more about this exciting capability, or how customers like McDonald's, Wendy's, Chic-fil-A, Giant Eagle, KinderCare and many others have leveraged BuyerQuest to positively impact their decentralized procurement operations across a distributed footprint, visit www.buyerquest.com